FREQUENTLY ASKED QUESTIONS
Q: Where are you located? What time do you open and/or close?
A: All information regarding our stores is located here.
Q: Do you carry <title of book>?
A: While our website should reflect the books that we carry in our physical stores, please also call your nearest Bookazine branch to make sure that they have stock and can reserve the book for you. If you aren't able to find your book on our website, please send us a message on our contact page here, and we'll get back to you asap about its availability.
Q: Do you do delivery?
A: Yes, we do. The delivery fee starts at 34HKD, but if your total cost of purchase is above 500HKD, it's free!
Q: How long does a delivery take?
A: Standard Delivery will arrive within 5 business days. Express Delivery will be dispatched within 2 business days and may arrive in more than one shipment.
Q: How do I order a book that you don't have stock of/ don't carry?
A: Please reach out to us on our Whatsapp Hotline to ask about specific orders.
Q: How long does an order take to arrive usually?
A: Around 4-6 weeks usually, but due to COVID-19, we cannot be very accurate about when our orders will arrive.
Q: How do I leave a review?
A: It’s super easy. You can follow our demo here.