FREQUENTLY ASKED QUESTIONS

Q: Where are your physical shops located? What time do they open and/or close? 

A: All information regarding our stores is located here. 

Q: What payment methods do you accept online?

A: We accept Visa, Master Card, Shop Pay, Paypal and AMEX. 

Q: Do you do delivery?

A: Yes, we do!

Hong Kong:
Free delivery for orders from 500HKD.
For orders under 500HKD, delivery fee starts at 34HKD.
Usually, orders arrive in under 4 business days.

Macao:
Delivery charge starts at 68HKD
Orders usually arrive within 7 business days.

Rest of the World:
For international orders, we give you the best options for delivery.
Please contact us here: online@bookazine.com.hk or open a chat with us. We are happy to help!

International orders may be subject to Import Fees, which are imposed by the customs office of your shipping destination. For more information on these fees, please contact your local customs office. Please note that customers are fully responsible for these fees. 


Please note that with the ongoing Covid-19 pandemic, some delivery services might become unavailable or delayed.


Customers may expect slightly longer delivery periods ahead of big holidays and public holidays like Chinese New Year, New Year, Mothers Day, Christmas, etc.

 

Q: Do you carry <title of book>?

A: While our website should reflect the books that we carry in our physical stores, please also call your nearest Bookazine branch to make sure that they have stock and can reserve the book for you. If you aren't able to find your book on our website, please send us a message on our contact page here, and we'll get back to you asap about its availability. 

Q: How do I order a book that you don't have stock/don't carry?

A: Please reach out to us on our Whatsapp Hotline to ask about specific orders. We'll be happy to help.

Q: How long do special book orders take to arrive?

A: Around 4-6 weeks usually, but due to COVID-19, we cannot be very accurate about when our orders will arrive. 

Q: How do I leave a review? 

A: It’s super easy. You can follow our demo here

Q: My giftcard expired, can you reactivate it?

A: As mentioned in the terms and conditions on the card, our gift cards have a validity period of 366 days from the activation date, which is mentioned upon purchase and on the card. Once gift cards expire, we are unable to reactivate the gift cards. The remaining balance of expired gift cards is unable to be used. Bookazine is not liable or responsible to replace any stolen, lost, damaged, or expired gift cards.