Return & Refund

We do our best to offer our customers the best quality. If you are not completely satisfied with any purchase made on www.bookazine.com.hk, please notify us by email at online@bookazine.com.hk and return your item(s) within 7 days of delivery/ pickup*.

We will be happy to replace it with a product of same value after verification or offer you a refund**. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that food items are not returnable or refundable unless damaged.

To complete your return, please email us at the address and we will send you a return slip to enclose with the products. 

Please return your item to our warehouse (Return shipping charges are not refundable):

Bookazine Ltd. 
Unit 1902 Hing Wai Center
No. 7 Tin Wan Praya Road
Tin Wan, Aberdeen

Once we receive your item, we will inspect it and let you know if it is eligible for a refund or replacement. Once it is accepted you will see a credit appear in your Bookazine account or through your method of payment  (minus the cost of shipping, if any).

**Refund policy (if applicable)

If the product you returned is eligible for a refund, we will leave you to choose between a full refund or a credit for your next order on www.bookazine.com.hk

If you have any questions or concerns about our return & refund policy, please contact us at online@bookazine.com.hk